Our Aim is customer’s complete shopping satisfaction. We believe that if the customer is happy from our services then he/ she will buy from us again. But sometimes the conditions / situations are not in our favor and if customer is not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for legal purpose here it is:
If you don't like the product what we sent to you let us know by email than we will try our best to find out the solution. If an item you ordered from Auctionmall does not meet your expectations do write to us and we will happily try to assist you. We are dedicated at Auctionmall to offer you the best quality in our products and our services. We know that mistakes are sometimes made though but we are here to help remedy those problems.
We have named it our Returns and Exchange policy which is as following:
If the product received in Damage Condition: -
If the product is damaged than there are only two general conditions-
• Damaged during the transit of the item.
• Manufacturing defect
If the item is not which you have ordered: -
It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to technical error.
Suitable solutions as per conditions: -
In all the conditions mentioned above our customers are requested to contact us via E-mail at [email protected] 24 hours of the receipt of your delivery. –
If error is from customers end: -
For alteration: - To and From shipping charges will be paid by customer.
The only thing required is that you keep the item concerned with you along with all its packing materials in which you received the delivery.
• You will be provided with the relevant instructions on how to proceed as quickly as possible so that we can take immediate possible action to sort out the problem.
• If the problem is found to be genuine, we will Express Ship a Replacement item within the earliest possible time with no extra shipping cost to you.
• In case if the original item you ordered earlier is out of stock or unavailable, then you are requested to choose an alternative item from the same price range.
• If the fault is from jaipurkurti.com and then we will Express Ship the Exchanged item to you with no extra shipping cost.
• All this process of Exchanging of the Damaged or Defected item is done as per your prior consent.
• If the customer is neither interested in exchanging the original item with the identical exchanged item nor in exchanging the original item with other alternative from the same price range, we will refund you in full amount no deduction whatsoever